GOAL
Co-design a centralized digital front door that helps patients quickly find healthcare services relevant to their specific needs. Regardless of insurance provider, patients will easily find physicians, schedule appointments, estimate costs and refill prescriptions so they can save time and confidently manage their healthcare. 

OUR ROLE
We supported our client in the following ways: 
Interview patients, providers, and executives
Research competitors and adjacent industries
Workshop facilitation
Persona and user journey mapping
Prototype build
Design Director: Jeremiah Simpson
Designer: Sam Reed
SYMPTOM CHECKER
Allow patients to input their symptoms and view possible conditions from trusted sources, such as webMD, so they are better informed and can understand options on what to do next.
SCHEDULING
Schedule and confirm appointments all in one place. Results for healthcare settings, from physicians to urgent care facilities, are based on consumer needs, location and personal schedule, removing the inconvenience of making multiple calls for availability.
FIND TREATMENT
Providing the consumer with trusted information and options to help them choose the care that’s right for their needs, from visiting a nearby physician's office to a quick consultation over video conference.
PERSONALIZATION
After adding insurance information the patient can view accurate cost estimates and receive guidance that's personalized to their preferences.
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